Escient FireBall H-40 Remote control Manual de usuario descargar pdf (Pagina 141)

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Chapter 12. Troubleshooting

If you have any difficulty, read through these troubleshooting tips and common questions before contacting techni-

cal support.

If you continue to have difficulties, contact technical support.

DISPLAY IS DIM, BLANK OR UNREADABLE

Make sure the battery pack is snapped on the remote properly and that the battery is charged.

Try adjusting the contrast of the touchscreen on the Control Panel page of the remote. By nature, the contrast of an

LCD screen changes with temperature, so if the remote is cold the display will be dark and will lighten as it warms.

(Refer to Chapter 2 for more details on changing display properties)

The remote may have timed out, turning off the display. You can change the Time Out time on the Control Panel

page of the remote to your liking. (Refer to Chapter 3 for more details)

COMMUNICATION PROBLEMS

Here is a list of common communications problems and solutions:

1. Make sure the USB cable is the one that was supplied with the device, and ensure that both ends are connected

securely.

2. Close all programs running in the background. Other programs (such as anti-virus software) can interfere with

communications operations.

3. If the device is battery powered, make sure the battery is sufficiently charged. If the battery is low it may affect

communications. If the device has a wall power supply, make sure it is getting power.

4. Try disconnecting the USB cable, waiting five seconds, and then re-connecting. Make sure the device is not busy

(running a macro or initializing, for example) when you connect the cable.

5. If you are connecting the device through a USB hub, try removing the hub and connecting the device directly to

your PC.

6. Windows 98 only: Make sure Windows has correctly identified your device. If you are prompted for your

Windows CD when first attaching the device, you must complete the on-screen instructions before software will

be able to use the USB port.

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Escient FireBall H-40 Remote control Manual de usuario Pagina 141